PLEASE NOTE: Due to new tax regulations, customers in the EU may be charged VAT and/or duties upon arrival
PLEASE NOTE: Due to new tax regulations, customers in the EU may be charged VAT and/or duties upon arrival
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Policies

Materials/Disclaimer

My earrings are predominantly made using hypoallergenic stud posts or hooks. This means that the materials are unlikely to cause an allergic reaction, but this is not 100% guaranteed. Always check the description of the item you wish to purchase for information about the metal I use as sometimes materials may differ. Please don't hesitate to contact me if you require more information or a change of metals as I may be able to accommodate for you.
Items are intended for adult use only as small parts may be potential choking hazards.

Returns/Refunds

I cannot accept exchanges or returns on earrings for hygiene reasons, but do get in contact if you have any issues with your order at jess@theclaydrop.co.ukIn the unlikely event that your order gets lost or broken in transit, please contact me within 30 days of purchase. Any later and I cannot guarantee a refund or replacement will be possible. 
Handmade items must be treated with care. Any breakages due to bending, dropping and general carelessness will not be replaced.

Pins/key rings: Please contact me within 30 days of purchase if a pin or key ring becomes damaged while in use. Any later than 30 days and I will be unable to offer a refund or a replacement. 

Duties/Import Fees

Due to new tax regulations, as of July 2021, customers in the EU may be charged VAT and/or duties on arrival. I am not responsible for any additional import taxes or customs fees on arrival in your country. It is the buyer's responsibility to cover any additional charges.